Technical Production Support Manager (SW Austin)

by • Technical Recruiter •

Technical Production Support Manager
SW Austin, TX

A strong Technical Production Support Manager is needed to launch the production group for a successful startup company in a .Net environment.  The ideal candidate for this position will provide the company with technical support and relationship management.  Responsibilities involve analysing/solving issues that surface throughout production in app/product support and deployment.  This is a great opportunity for a strong communicator to assume a leadership role with quickly a growing company.

RESPONSIBILITIES

  • Manage/Create Automated Jobs/Processes
  • Analyze/Problem Resolution:  Production Monitoring, User Queries, Ad-hoc Support, etc.
  • Assist in improving SDLC & QA processes
  • Deployment/Troubleshooting applications
  • Systems/Client Support
  • Customer Support/Testing:
    • status reports
    • analysis
    • track bugs
    • create knowledge bas

QUALIFICATIONS

    • Application Administration with Windows/.NET development (3+ years)
      • .NET, tcp protocols, XML webs-ervices and REST API
    • 24/7 on-call availability
    • SME Support
  • Windows Server and Automation tools
  • Productions systems (Load Balancer, Routing etc.)
  • Oracle and SQL (preferred)