Technical Production Support Manager (SW Austin)
Technical Production Support Manager
SW Austin, TX
A strong Technical Production Support Manager is needed to launch the production group for a successful startup company in a .Net environment. The ideal candidate for this position will provide the company with technical support and relationship management. Responsibilities involve analysing/solving issues that surface throughout production in app/product support and deployment. This is a great opportunity for a strong communicator to assume a leadership role with quickly a growing company.
RESPONSIBILITIES
- Manage/Create Automated Jobs/Processes
- Analyze/Problem Resolution: Production Monitoring, User Queries, Ad-hoc Support, etc.
- Assist in improving SDLC & QA processes
- Deployment/Troubleshooting applications
- Systems/Client Support
- Customer Support/Testing:
- status reports
- analysis
- track bugs
- create knowledge bas
QUALIFICATIONS
- Application Administration with Windows/.NET development (3+ years)
- .NET, tcp protocols, XML webs-ervices and REST API
- 24/7 on-call availability
- SME Support
- Windows Server and Automation tools
- Productions systems (Load Balancer, Routing etc.)
- Oracle and SQL (preferred)